Wayfair is an e-commerce company based in the United States that delivers “a zillion things home.” The company concentrated on expanding existing office space while also developing a brand image that corresponded to the company’s developing and dynamic culture. They were able to integrate old and new rooms in order to meet the needs of the developing organization through this project.

Where is Wayfair Headquarters on Map?

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General information

HQ: 4 Copley Pl 7th Floor, Boston, MA 02116, United States (Map)
Zip Code: 02116
Formerly: CSN Stores (2002–2011)
Founded: August 2002
Founders: Niraj Shah and Steve Conine
Products: E-commerce
Services: Online shopping
Number of employees: 16,900+
Business data for Wayfair: Google Finance / Yahoo! Finance / SEC filings / Nasdaq
Official Website: wayfair.com

What is Wayfair Inc. and What Does It Do

Wayfair is a special e-commerce site that sells appliances, furniture, and other home furnishings. Buyers can choose from dozens of home-related categories, like pet and baby supplies as well as renovation supplies. Many brands, including Bosch, Samsung, Kohler, and others, collaborate with Wayfair. Wayfair also owns and manages Perigold, Birch Lane, AllModern, and Joss & Main, among other lifestyle brands.

Finally, Wayfair sells Wayfair-branded things that are only available on the company’s website. Wayfair has launched its own Room Ideas segment to entice customers to make purchases. This part gives clients ideas on how to decorate their room.

All buyers can make payments for their purchases using different methods of payment, including credit cards, PayPal, wire transfers, cheques, gift cards, debit cards, Wayfair’s personal branded credit card, and even financing by making use of lending providers like Genesis, Affirm, and Katapult. Customers can purchase on Wayfair’s website or by downloading the company’s mobile apps on both Android and iOS devices and tablet apps.

Where is Wayfair Inc. headquarters located?

Wayfair Inc Headquarters HD
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The headquarters and corporate office of Wayfair are situated in the city of Boston, Massachusetts, in the United States. Wayfair is one of the most well-known corporations in its industry. Wayfair’s headquarters are located at 4 Copley Place, 7th Floor, Boston, MA, 2116.

Due to the present global health situation, the Wayfair Corporation is liable to daily activity changes as directed by the authorities of Massachusetts, United States.

Contact Number of Wayfair Inc.

If you need to reach Wayfair headquarters, dial the number below and follow the automated machine instructions to reach Wayfair Human Resources, Legal, Support, Customer Service, Finance, and all other departments.

Contact Number of Wayfair Inc. is 877-929-3247

Contact Wayfair Customer Service
In case you have a issue that needs to be sorted out by the customer service of Wayfair, kindly contact the numbers below.

Here are different customer service numbers:

  • Reschedule Service Appointment: (866) 263-8325
  • Shopping assistance: (844) 669-9028
  • Wedding Registry: (844) 230-5692

How do I complain to wayfair?

One of the most efficient ways of complaining to wayfair is by contacting the customer service.

Use this Wayfair customer support number to contact the company: 877-929-3247 (toll-free number).

You can also get in touch with them for help with online buying by calling 844-669-9028.

The Wayfair Inc. History

Wayfair logo
Wayfair is a one-stop shop for all things at home, and also a place where anyone can build their own sense of belonging.

In the early 2000s, having a “nice collection” could have meant having three selections for something on a store shelf next to each other. Niraj Shah and Steve Conine, longtime friends, recognized the privilege to provide everyone additional options.

Bringing home shopping online implied they wouldn’t have to be bothered about how many sofas they could pack in a store, and for the first time, ordinary buyers would have more options.

In 2011, they consolidated everything under one roof and launched wayfair.com, a simple site with millions of products for every room in the house.

What’s the story behind the name Wayfair? The fact is that it was only a combination of two words that sounded wonderful.

However, with time, their clients helped them build this brand, giving their pinwheel logo more meaning and purpose than they could have imagined.

Wayfair expanded to Canada, the U.k, and Germany over the next few years, while establishing an infrastructure network that made delivering huge commodities easier and quicker. For the very first time ever, customers could easily locate and get exactly what they needed for their houses, whether they lived in rural Nebraska or metropolitan London.

Wayfair made it known to the public in 2019, that its first actual store location would be opened in Natick, Massachusetts. During the holiday season in 2018, the retailer experimented with a few temporary pop-up locations, and has confirmed intentions to launch four more in 2019.

Wayfair was sued by investors who claimed that the company’s leaders deceived them about the valuation and operations of the company, causing them to lose money while the top brass profited out. In 2020, the case against Wayfair was dismissed.

Wayfair was included in the Fortune 500 list for the first time in May 2019, ranking 446.

Wayfair operates a dozen distribution sites across North america And Europe, totaling over 10 million square feet of warehouse space. Just since 2019, the company provides 15 million products gotten from 11,000 different suppliers from all over the world.

In Ireland, Berlin, Boston, and other US cities, Wayfair employs around 2,000 engineers and data analysts, as well as 4,000 customer care agents. In 2019, the corporation plans to spend over $1 billion on advertising and marketing.

All of this history has brought wayfair to where it is now: a world where Wayfair is managed by top-notch teams that are continually thinking about the future.

Wayfair Profile

Wayfair Inc. is an e-commerce company that operates in the U.S. and overseas. It offers over 22 million products for the home market under a variety of names.

Through its websites, the company sells furniture, decor, housewares, and home renovation products under the Wayfair, AllModern, Birch Lane, Joss & Main, and Perigold brands.

Wayfair Inc. provides merchandising and product services for a variety of products from a variety of vendors. The company is divided into two segments: international and domestic.

The U.S. section includes revenue generated from product sales made at the five US sites of the company as well as third-party sites in the US. The International section includes revenue generated from product sales on the company’s international sites.

Wayfair Inc. is based in Boston, Massachusetts, and was established in 2002.

List of Key Executives

Name Title
Niraj Shah CEO / President
Steve Conine Co-Founder and Co-Chairman
Stephen Oblak Chief Merchandising Officer
Kate Gulliver Global Head of Talent & Vice President
Michael O’Hanlon CFA Vice President of Government & Industry Relations
John Mulliken CTO
Ed Macri Chief Product & Marketing Officer
Doran Robinson Vice President, Operations Product
Brian Morrgan Director of Engineering
Tom Middleton Director Of Engineering
Allan Lyall Vice President Supply Chain
Joel Johnson Site Director
VJ Kelley Head of Industry-Hospitality
David Twehues Director & General Manager, Loyalty Programs and Services
Blair Kenary Director & General Manager, Design Services
Yonca Heyse Director of Marketing, Joss & Main
Manu Sarna CMO B2B
Greg Konicki Vice President of Distribution
Robert VP of Marketing

How Does Wayfair Make Money?

Wayfair generate revenue through product sales, installation, advertisement, and interest fees.

At first, the business worked mainly on a dropshipping basis. Since then, it has shifted to a wholesale price business model, in which it buys in bulk and sells at a profit.

In the section of this article below, we’ll give an overview of each of the revenue streams of Wayfair.

1. Sales of Products

The majority of Wayfair’s revenue comes from the things it sells on its various online platforms.

More exactly, the company buys things in bulk from thousands of different companies and then makes a huge amount of money when those things are sold at a profit.

Nonetheless, most of Wayfair’s partners continue to collaborate on a dropship basis. That implies Wayfair forwards the order of the buyer to the brand, who is then in charge of shipping the product to the client.

Surprisingly, Wayfair is willing to fund the entire cost of shipping. Furthermore, Wayfair does not add any extra fees on these orders.

2. Services for Installation

Wayfair, in collaboration with Handy, provides furniture assembly services for individuals who aren’t so handy with their hands.

The price of the service is determined by the finished product. Customers can choose to opt-in at any time during the checkout process.

While Handy will collect the larger percentage of the assembly fees, Wayfair is likely to collect a portion of the fee for referring potential customers. The exact percentage share isn’t revealed.


Wayfair permits its supply-side to purchase sponsored ads on the website.

These sponsored ads give brands more exposure. With over 30 million customers, advertising on Wayfair’s platform can result in massive increase in huge revenue.

On the website itself, there are a variety of options to advertise. First foremost, products can be prioritized for visibility in search engine results or category pages.

The advertisers compensate Wayfair with a predetermined charge that is most likely paid for sponsored posts. It is expected that advertisers will be charged depending on clicks for the sponsored products.

4. Fees for Interchange

Wayfair introduced two credit cards in September 2020. One is provided in collaboration with MasterCard, while the other is provided in collaboration with Citibank.

While the Credit Card of Wayfair can just be utilized on the company’s own websites, the MasterCard can be used everywhere MasterCard accepted as a means of payments.

The credit cards come with a variety of advantages, such as 5% cashback at Wayfair, no yearly fees, and savings on your first purchase.

5. Interest

Besides the interchange, whenever cardholders use their available credit to make any payment, Wayfair charges interest at an Annual Percentage Rate.

When the order is paid in full, no interest is charged. The following payback periods are used by Wayfair:

  1. Orders of $199 or more are eligible for 6-month financing.
  2. Orders of $499 or more are eligible for a year financing.
  3. Orders above $1499 qualify for 18-month financing.
  4. Orders of $2999 or more qualify for 2 years financing.

If consumers do not make payments, a 26 percent annual percentage rate is applied to the unpaid sum. The interest rate is set at $2 per month as a minimum.

Wayfair Funding, Valuation & Revenue

Wayfair has generated a total of $1.7 billion in debt and equity financing over four rounds.

Battery Ventures, Great Hill Partners, T. Rowe Price, Spark Capital, and others are among the prominent shareholders.
Wayfair’s firm was valued at over $2 billion when it went public in 2014. That value has already increased to more than $34 billion.

Wayfair reported $14 billion in revenue in fiscal year 2020, up to 55 percent from $9 billion the previous year. The company’s net income increased to $185 million.

Top 5 biggest Wayfair competitors or Alternatives

wayfair inc top competitors alternatives

1. Amazon

Amazon, the industry leader, is Wayfair’s greatest competitor.

It’s tough to fathom someone posing a serious threat to the corporation because it’s so far ahead of the competition.

Wayfair is far smaller than Amazon, yet they compete fiercely for market share in furniture and home items.

Amazon’s company encompasses a wide range of retail transactions, while Wayfair stands out due to its specific focus niche.

In comparison to Amazon’s antiquated and exhausted interface, the website of wayfair is more modern and advanced.

2. Target

Target is one of the well-known biggest competitors of Wayfair.

Target is a big store retailer with locations all across the country, but they excel in providing cheap furniture. If you don’t have a lot of money but need a piece that looks beautiful, nice, and doesn’t have to last forever, this is the right place to go.

Super Targets typically have a larger in-store variety, but smaller Targets are excellent for looking at components because most items are available in multiple forms online.

3. The Home Depot

In the furniture and home goods market, Home Depot’s initiatives have been particularly successful in increasing their operational efficiency.

Even though they have less storage capacity than their competitors in some stores, they balance up by generating more per square foot, approximately US$290 in revenue per square foot.

Home Depot also has unique partnerships with companies that can only be found in its stores, giving them a monopoly in that area that Wayfair lacks.

Between the two companies, Wayfair is known for having substantially more well-known brands.

4. Overstock.com, Inc

Overstock.com is also one of the top competitors of Wayfair.

Overstock.com has made a name for itself by specializing on overstocked products. This means that the products for sale will be of excellent quality, but the specific options will change frequently as the products sell out.

When you have a fairly precise concept of what you’re searching for, Overstock.com is a fantastic location to come regularly because you can wait patiently for something comparable to arrive.

5. Big Lots

The last biggest competitor of Wayfair is Big Lots.

Big Lots is a bargain company that sells a wide range of products, but their furniture inventory is particularly strong. There are two compelling reasons to try Big Lots.

To begin with, their clearance sales typically provide substantial reductions, so it’s worth checking the store periodically to see what’s on sale. Second, after signing up for their customer service program, you will receive a 15% discount on your first purchase.

Wayfair’s “Home” Advantage

Home goods and decors are not like most other online-sold products.

To begin with, they are essentially unbranded; most consumers are unfamiliar with the identities of the producers. As a result, searching for home items is much more visual, leading to a more browse-based strategy that fosters discovery rather than the keyword-based search that most online shops emphasize.

Wayfair has an easy-to-navigate approach while also delivering over 40 million user reviews that help consumers make informed purchasing decisions.

The size of the choices is important. Consumers typically seek out individuality in their home goods, looking for items that suit their preferences and complement their current décor.

Most other competitors’ data isn’t available to the public, but if you’re curious, there is a piece that compares Wayfair, Ikea, Hayneedle, Amazon, Overstock, and Houzz.

INCREDIBLE Wayfair Statistics to Know

With about 17,100 workers and over 20 million potential customers, Wayfair is one of the world’s leading online-only home goods merchants. The company was launched in 2002 by entrepreneurs Niraj Shah and Steve Conine under the moniker CSN shops in Boston, Massachusetts.

Wayfair, the company’s active name, was renamed later in 2011. In 2007, the company began to expand into international markets after early success in its local market. Despite this, the U.S is Wayfair’s most important market, accounting for roughly 85 percent of the company’s yearly revenue in 2019.

The annual revenue of Wayfair has increased from more than $600 million in 2012 to more than $9 billion in 2019. For a home products e-retailer, direct retail is the most profitable category. The company achieved around 37 million orders in the same year, up from 5 million in 2014.

Year Revenue ($)
2012 600 million
2013 915.8 million
2014 1.3 billion
2015 2.2 billion
2016 3.38 billion
2017 4.72 billion
2018 6.779 billion
2019 9 billion
2020 14.1 billion

WayFair SWOT

The SWOT analysis is an important strategic management tool that Wayfair management can use to do a tactical study of the organization. It is a useful tool for analyzing current Strengths (S), Weaknesses (W), Opportunities (O), and Threats (T).

Wayfair is one of the most well-known companies in its field. By thoroughly evaluating and examining the SWOT analysis, Wayfair keeps its dominant position in the market.

SWOT analysis is a highly dynamic process that necessitates close collaboration between several departments within a company, including operations, finance, management information systems, marketing, and strategic planning.

The SWOT Analysis aids a business in identifying both internal and external strategic elements such as strengths, weaknesses, opportunities, and threats.

1. Wayfair’s Strengths

Wayfair, being one of the best companies in its field, has a number of advantages that help it succeed in the marketplace. These advantages not only help it maintain market share in existing areas, but likewise help it break into new ones.
Wayfair’s advantages include the following:

  • Standardization of activities has improved the quality of Wayfair’s products and allowed the company to achieve economies of scale in response to market demand.
  • Excellent Returns on Capital Expenditure – Wayfair has a strong track record of completing new projects and generating high level of profitability by generating new revenue streams.
  • Its Go-To Market techniques for its products have been extremely successful.
  • Effective learning and training programs result in a highly competent staff. Wayfair devotes significant resources to employee training and development, producing a team that is not just highly trained but also driven to attain greater success.
  • High customer satisfaction: Wayfair has been able to attain a high level of customer satisfaction among current customers and good brand value among potential consumers because of its specialized customer relationship management department.
  • Reliable raw material suppliers: The Company has a strong base of reliable raw material suppliers, allowing it to bypass any supply chain obstacles.
  • Strong dealer community: Wayfair has fostered a culture among distributors and retailers in which retailers not only market the products of the company, but also spend in educating salespeople to explain to customers how they may get the most out of the items.

2. Wayfair’s weaknesses.

Weaknesses are areas in which Wayfair may improve. Strategy is about making decisions, and weaknesses are places where a corporation can strengthen its competitive edge and strategic posture by applying SWOT analysis.

  • The current organizational structure is only consistent with the current marketing strategy, which limits expansion into adjacent product sectors.
  • The product marketing leaves a leaves much to be desired. Even if the product is a sales success, its placement and distinct selling proposition are not well defined, which could result to competitor attacks in this sector.
  • Financial planning is ineffective and inefficient. The current and liquid asset ratios indicate that the corporation can make better use of its cash than it is now.
  • Due to the fact that the company was unable to meet the challenges posed by new entrants into the industry, it lost minor market share in specialist sectors. To address these issues, Wayfair will need to develop an internal feedback structure that includes direct feedback from the sales crew on the ground.
  • Integration of companies with distinct work cultures has not been very successful. As previously said, while Wayfair is successful at combining small businesses, it has had some failures when it comes to merging businesses with distinct work cultures.

3. Wayfair Opportunities

  • Consistent free cash flow allows for investments in related product categories.
  • The fundamental capabilities of an organization might lead to success in a similar field of products.
  • Following years of recession and a poor rate of growth in the business, an economic rebound and higher level of customer spending presents an opportunity for Wayfair to gain new customers and market share.
  • New clients from the web channel: The Company has invested a significant amount of money in the internet platform in recent years.
  • Wayfair can use the new technologies to implement a distinct pricing strategy in the new market.
  • Reduced transportation costs as a result of decreased shipping costs can reduce the price of Wayfair’s items, giving the company the option of either increasing profitability or passing on the savings to customers to win share of the market.
  • Free cash flow from the table can be used to invest in neighboring product segments. With greater cash on hand, the corporation will be able to invest in new technologies and product sectors. Wayfair should be able to expand into new product categories as a result of this.

4. Threats to Wayfair

  • The demand for highly profitable products is periodic, any unforeseen occurrence during the high season could have a short- to medium-term impact on the company’s profitability.
  • Change in consumer buying habits through internet channels could pose a threat to the traditional supply chain paradigm based on physical infrastructure.
  • In the medium to long term, new technologies produced by a competitor or market disruptor could pose a severe danger to the sector.
  • Because the company operates in multiple countries, it is subject to currency swings, which are exacerbated by the turbulent political atmosphere in many markets throughout the world.
  • Given the diverse regulations and constant fluctuations in regulatory requirements in those areas, Wayfair may face lawsuits in numerous markets.
  • A growing trend toward isolationism in the U.S. economy may prompt a similar response from other governments, reducing foreign sales.
  • Rising wage levels, particularly movements like $10 an hour and rising costs in China might put major strain on Wayfair’s profitability.
  • In the medium to long term, new technologies produced by a rival or trade disruptor could pose a severe danger to the sector.
  • Intense competition: Over the past two years, stable profitability has expanded the number of traders, putting downward pressure on both profitability and total revenue.

Limitations of Wayfair’s SWOT Analysis

Even though the SWOT analysis is frequently employed as a strategic tool for planning, it has some drawbacks.

  • Certain organizational qualities or elements might be both a weakness and strength, and they are one of the biggest drawbacks of SWOT analysis. Updating environmental rules, for example, can be a threat and an opportunity in such a way that it will allow the company to compete fairly or provide it an upper hand over rivals if it is able to develop products quickly.
  • Since SWOT does not indicate how to gain a competitive advantage, it cannot be used as a goal in and of itself.
  • The matrix is merely a building block for a conversation about how the proposed techniques might be executed. It provides an evaluation session but not a plan for implementation regarding strategic competitiveness of the company.
  • SWOT is a static appraisal of the current situation with limited potential adjustments. The complexities of a competitive market may not be shown in a single matrix when threats, conditions, capabilities, and strategies vary.
  • SWOT analysis may cause a company to place too much emphasis on a single external or internal element when developing plans. SWOT does not highlight interrelationships among the primary internal and external components, which may be significant in developing strategies.

What’s to love about Wayfair?

Wayfair is a home furnishings retailer that has developed into a $30 billion company in not more than 20 years.

The company’s concept is basic, but it meets a rising demand in a world that is changing to digital purchasing, and customers appreciate it. Customer satisfaction is excellent, with repeat customers accounting for roughly 75% of total orders.

Before the epidemic, sales were expanding at low double-digit rates, which impressed investors.

However, Wayfair continued to lose money in the first quarter of 2020.

When lockdowns became the norm, the shift to e-commerce was quickened. Sales climbed by 84 percent per year in the second quarter, and earnings increased to $2.54 per share.

The company’s rapid expansion persisted in the third and fourth quarters, with full-year revenue of $14 billion, up 55 percent, and earnings per share of $1.8.

Wayfair, on the other hand, uses technology to deliver innovative services, such as allowing clients to virtually see how a piece of furniture might look in their homes.

Wayfair has also built the infrastructure to send huge, bulky, and individual pieces of furniture across the country rapidly.

Wayfair spends on search, marketing, and graphic aspects to help it stand out from old merchants that are just starting online as a technology-first firm.

Is Wayfair A Smart Long-Term Buy?

Vulcan Value Partners, has released its first quarter 2021 investor letter, titled “Focus Composite, Focus Plus Composite, Large Cap, Small Cap, and All Cap Composite.” For the first quarter of 2021, the Large Cap Composite Fund of Vulcan returned 7.1 percent, while the Small Cap Composite Fund returned 20.4 percent, the Focus Composite and Focus Plus Composite Funds returned 5.5 percent, and the All Cap Composite Fund returned 8.7 percent.

Wayfair Inc. is a Boston, Massachusetts-based internet retailer with a market valuation of $32 billion. Wayfair has returned 37 percent since the beginning of the year, bringing its 12-month profits to 89 percent.

Wayfair Inc. was in 40 fund manager portfolios at the end of the fourth quarter of 2020. In the last three months, Wayfair has returned 14 percent.

Between year 2015 and 2020, the top 10 hedge fund stocks returned 231 percent, outperforming the S and P 500 Index ETFs by over 125 percentage points.

The stock of Wayfair has risen dramatically in a short period of time, although the initial sell-off was incorrect.

When compared to the growth rate of other stocks, it trades atleast less than two times this year’s predicted revenue, but it’s sky-high when compared to other publicly traded furniture stores.

Right now, Wayfair is a smart long-term buy. If the firm’s augmented-reality application, which allows shoppers to visualize how a piece of furniture matches their preferred environment, could be customized for your portfolio, it would likely be a strong fit for a threat-resistant growth portfolio.

Wayfair understands, and its current investment value is “way fair,” as its name suggests.

The pros and cons of using Wayfair

Wayfair continues to be a market leader in the furniture and home products retail industry. They can ensure that their store is one of the largest among US stores because they work with hundreds and thousands of suppliers. Using your smartphone and exploring one site to shop at Wayfair is like exploring thousands of stores.

Those looking to renovate and decorate their entire home in one location will appreciate the wide selection of home furnishings available at Wayfair.

Pros of using Wayfair

  1. Guests can know more about any goods offered by Wayfair by visiting the product page for that particular product. Vital information like a product’s dimensions, color, as well as delivery and processing information, may be found on each product page.Customers may also see the quantity of a certain product that remains in stock on the product page, allowing them to make sure they purchase a popular item before it sells out.
  1. WayFair makes it simple for customers to make educated purchasing decisions before making a purchase.Previous customers are invited to submit star ratings and unfiltered assessments of the things they have purchased.People can learn about the benefits and drawbacks of any product from the perspective of a consumer. If a buyer still has a question that is yet to be answered pertaining to a good, they can post it in the product’s Q&A page. These helpful materials assist each buyer in selecting the ideal desk lamp to complement their decor.
  1. WayFair focuses on helping the community and participates in a variety of charitable endeavors. Employees in the WayFair Charitable Giving Program are encouraged to lead by example by contributing both their money and time to charity organizations. Every year, each WayFair employee is given time off from work in order to participate in a community service activity.In addition to its workers’ contributions, the corporation donates $70,000 to approved charity organizations each year, with additional funds going to disaster relief funds. WayFair also works with a number of NGOs committed to developing a safe and comfortable living environment for the less privileged.
  1. Customers may find a variety of creative ideas on WayFair site to assist them refurbish and renovate their homes. Customers may simply search for goods they’ve seen on popular home improvement shows, as well as peruse customer favorites.

Cons of using Wayfair

  1. Making an appropriate decision before purchasing something online is challenging. Because you can’t feel the sheet or sit on the sofa before it arrives, you have no idea if you’ll like it.As a result, you’ll have to be ready for the extra labor and expense of returning products, as well as the rigorous restrictions and deadlines that must be followed in order to do so effectively.
  1. Because delivery takes time, you might have to wait much longer to enjoy your order.
  2. The majority of the items will need to be put together. To put it all together, you will need tools, patience, time, and a little know-how.
  3. Items are sometimes lost or destroyed in the mail from time to time, and resolving these issues takes extra time and work.

Wayfair Futures Pipeline

The positive backdrop for home expenditure is expected to lift people out of poverty, according to analysts. Home Depot’s revenue increased by 20% in fiscal 2020, and experts predict that sales will climb by 3% in fiscal 2021.

Wayfair, on the other hand, is expected to boost its revenue by more than 12% in 2021, increasing to 20% in 2022, according to experts. The expectation of ongoing demand is reasonable, given that the conclusion of the pandemic will likely result in more social events at home.

The stock of Wayfair jumped as the business reported another quarter of profitability. In the first quarter, income grew by 40% year over year. However, Wayfair will have more tough growth contrasts beginning next quarter, since income climbed 80 percent last year in the early months of the pandemic. It will be quite difficult to outperform that in the current quarter.

Obviously, as a pure-play e-commerce store, the company has a huge advantage. It had 33 million active consumers at the end of the quarter, up to 50 percent over the previous quarter.

Analysts estimate Wayfair’s modified earnings per share to increase from $3 in 2021 to $6.2 in 2022 as the company grows.

Wayfair Stocks

What is Wayfair stock symbol?

The ticker sign “W” is used by Wayfair on the New York Stock Exchange (NYSE).

What year did Wayfair go public?

Wayfair went public in 2014, with a share price of $29 and a market capitalization of $3 billion.

Wayfair sold about 10 million shares, with executives offering an additional half a million shares, bringing the total IPO value to $319 million.

Wayfair Inc. generated $304.5 million in its initial public offering, the first in an era of innovation businesses from Boston’s innovation sector to reach Wall Street with high hopes and expectations.

When Wayfair starts its first full day of trading as a public company on the NYSE, the online retailer of home products priced its shares at $29, giving it a stock market value of about $2.4 billion.

Is Wayfair a publicly traded company?

Yes, Wayfair is a publicly traded company.

Wayfair (NYSE: W) revealed a profit for the first time as a public business in 2020, and management intimated in the first-quarter earnings release for 2021 that the company is on the edge of achieving sustained profitability.

Wayfair Most Ask Questions:

Who owns Wayfair?

Wayfair was owned in 2002 by Niraj Shah and Steve Conine, and the two quickly built the company to become the world ’s biggest retailer of home furnishings, furnishings, and home renovation goods in the United States, with $7 billion in net income for the year ended 2019.

Wayfair has a large presence in the United States and Europe, employing around 13,000 employees.

Who Founded Wayfair?

With the name of the brand entangled in the discussion, many people are asking who founded the company and if it has a shady history.

Wayfair was formed in August 2002 by both Niraj Shah and Steve Conine, and its headquarters were established in the nursery of Conine in Boston, Massachusetts. After co-founding two firms, Clear iXL and Mobile, a global consulting organization, they formed an alliance for this enterprise. While Niraj is the company’s CEO, he and Conine share the post of chairman together.

Niraj assumed the post of CEO and co-founder of Simplify Mobile, Greylock Partners’ Entrepreneur-in-Residence, iXL’s COO and a board member of directors, and the CEO and co-founder of Spinners, which was bought by iXL in 1998.

Does Wayfair charge state sales tax?

Yes, Wayfair charge state sales tax.

How many locations does Wayfair have?

Wayfair is based in Boston, Massachusetts, and has ten locations in four countries. The four countries are the United states, United Kingdom, Canada, and Germany.

The list of nine locations is:

  • First Location: Boston (HQ), MA, U.S
  • Second Location: Boston, MA, U.S
  • Third Location: Brunswick, ME, U.S
  • Fourth Location: Bryan, TX, U.S
  • Fifth Location: Natick, MA, U.S
  • Sixth Location: Ogden, UT, U.S
  • Seventh Location: Orem, UT, U.S
  • Eighth Location: Berlin, Germany
  • Ninth Location: London, U.K
  • Tenth Location: Toronto, Canada

How long does it take to get hired at Wayfair?

Working from the comfort of your home has its merits, and if you’re bothered on how to make it happen, you’re in good fortune because Wayfair is hiring. More businesses are growing their horizons by employing for remote roles around the United States. Wayfair is looking for 26 work-from-home roles.

Customer Care Consultants and Internal Sales Agents can work remotely for the home furnishings and decor business.

If you love shopping and imparting your knowledge, you should think of becoming Wayfair Internal Sales Agent. This work-at-home job entails communicating with consumers and assisting them in making purchases by knowing their needs.

If you’re not located in the United States, Wayfair is now hiring for remote employment in Ireland and Germany! Visit Wayfair’s employment board to get a complete list of available openings.

In short, to apply to Wayfair, simply visit their employment board (www.wayfair.com/careers/job/) to get a full list of the jobs available.

Who is wayfair owned by?

The current owner of wayfair is Niraj Shah, Indian-American billionaire.

Niraj Shah and Steve Conine co-founded Wayfair in 2002, and the two quickly built the company to be the world ’s biggest retailer of home furnishings, housewares, and home maintenance goods in the United States, with net revenue of $6.8 billion for the whole year of 2018. Wayfair employs about 12,000 workers and has a large presence in the United States and Europe.

Niraj assumed the post of CEO and co-founder of Simplify Mobile, Greylock Partners’ Entrepreneur-in-Residence, iXL’s COO and a board member of directors, and the CEO and co-founder of Spinners, which was bought by iXL in 1998.

Is wayfair furniture made in China?

Not all wayfair furniture is made in China.

Wayfair is a comparable marketplace that brings together tens of thousands of furniture and home products vendors.

According to the business, Chinese imports might account for up to 60% of the cost of sales for some home goods and furniture for Wayfair.

How long does Wayfair take to deliver?

It takes Wayfair within the range of 7 days to 3 weeks to deliver.

Wayfair’s delivery costs and methods are the most basic. If your order totals more than $49, you will be offered a free shipping. If your order is less than $49, they provide flat-rate delivery for $4.99.

Wayfair works with carriers who deal with the delivery of large-item for large-item shipping. As earlier mentioned, large deliveries can take from 7 days to 3 weeks to arrive due to the variability with each 3rd party couriers.

Your order will be delivered by a local delivery provider from the local Wayfair warehouse around you. You’ll get an email confirmation that your goods are on their way and also the person who will be delivering them. After that, you’ll deal directly with the nearby delivery company to set up a delivery date and timeframe for your goods.

Does Wayfair deliver inside the house?

Yes, Wayfair deliver inside the house.

To ensure that these things arrive securely and soundly, Wayfair work hand-in-hand with providers who specialize in transit and final goods delivery. From the time your item leaves the warehouse until it is delivered successfully to your home, everything is processed with the highest care.

The delivery personnel will bring the goods inside your home, including individual residential buildings and put it in the front door. Most of these front door deliveries are done by the local delivery agent.

Your local delivery agent will get in touch with you for each method to set up a date for the delivery.

Does Wayfair have an office in Canada?

Yes, Wayfair have an office in Canada.

Wayfair’s office is located in Toronto, Canada.

Does Wayfair have an actual store?

Yes, Wayfair have an actual store located in Florence.

Wayfair is a popular internet shop with a single physical location in Natick, Massachusetts. In addition, this company has an outlet actual store in Florence, KY, where people can buy good-condition returns and closeouts.

Where does Wayfair get their products?

Over 14 million things are sold on Wayfair’s five websites. Wayfair also has 80 house brands that aren’t truly brands but are used to organize and sell things into different decorating styles. It uses a drop ship model rather than manufacturing any of the things it sells.

When clients make a purchase, Wayfair buys the product from one of its suppliers, who then ships it to the customer in a variety of methods.

The huge number of the products of Wayfair is sent straight from manufacturers or importers. Wayfair purchases it from a third party who obtained it, and in many cases, that third party also sends directly to the customer’s home.


Wayfair is an e-commerce company based in the United States that delivers “a zillion things home.” Many brands, including Bosch, Samsung, Kohler, and others, collaborate with Wayfair.

Wayfair also owns and manages Perigold, Birch Lane, AllModern, and Joss & Main, among other lifestyle brands.

The headquarters and corporate office of Wayfair are situated in the city of Boston, Massachusetts, in the United States.

Through its websites, Wayfair sells furniture, decor, housewares, and home renovation products under the Wayfair, AllModern, Birch Lane, Joss & Main, and Perigold brands.

The majority of Wayfair’s revenue comes from the things it sells on its various online platforms.

Wayfair generate revenue through product sales, installation, advertisement, and interest fees.

With about 17,100 workers and over 20 million potential customers, Wayfair is one of the world’s leading online-only home goods merchants. The company was launched in 2002 by entrepreneurs Niraj Shah and Steve Conine under the moniker CSN shops in Boston, Massachusetts.

The SWOT analysis is an important strategic management tool that Wayfair management can use to do a tactical study of the organization. It is a useful tool for analyzing current Strengths (S), Weaknesses (W), Opportunities (O), and Threats (T).

The ticker sign “W” is used by Wayfair on the New York Stock Exchange (NYSE).

Wayfair does not stock, construct, produce, or ship its own products. It acts as a middleman for the seller and the buyer. When you buy something from their site, they buy it from the supplier on your name and ship it to you, which is known as drop shipping. Wayfair charges merchants who sell on their site a fee.


  1. Having a problem with wrong item delivered resolution department want to charge for the original item purchased, instead of the received. This was a gift to my daughter.

    need help

  2. Purchased two arm chairs in August. Expected delivery November 9;2021. I went on my account to get update and told the that day before the order was canceled because they were just informed that the manufacturer discontinued the chair. ( which by the way is still up on the website). They have been sitting with over $1,000 of my money for 2 1/2 months. I asked the customer service person what Wayfair was going to do to make this right. She explained that my money has been credited back and…..to make it better she would send me a 10% coupon and I said WOW! Just sarcasm. If that’s how Wayfair cares for their customers why should I use you for anything. Maybe the old fashioned way of going to a store and buying it is the best. Whatever happened to customer service. It sure isn’t here.

  3. Placed an order (10/21/21) for a wine rack W004711756 that was to be fully assembled. It was not. After 2 plus hours of trying to assblem 3 Wayfair customer service agents tried to help. Another wine rack was ordered, Handy was scheduled to come to assemble the rack. The replacement wine rack was discovered by me to be backordered until 12/10. I called to get help getting wine rack before Thanksgiving…3 more agents helped. A credit was supposed to be issued and is still pending for over $200.00. Handy is still scheduled to assemble on 11/13. No wine rack was been processed and therefore can not reach me in time. I talked to 2 other agents today. 1 WEB SITE INCORRECTLY STATES ITEM IS ASSEMBLED. 2 CREDIT FOR ITEM THAT WAS CANCELLED HAS NOT BEEN PROCESSED. 3 HANDY IS SCHEDULED TO ASSEMBLE SOMETHING THAT PROPROBALY WILL NOT EVEN SHIP. 8 agents got involved. Why should any one use Wayfair?

  4. I purchased a nightstand oct. 13 which when I received it wasn’t what I expected so I returned it. In the interim the account that I paid for the nightstand from I had closed. So when Wayfare refunded my account (oct 28)the bank could not except it because the account was closed. My bank did a charge back to Wayfare the following day(oct 29). So I can receive the refund it reopened the account. it is now December 15 I still don’t have the money refunded to me I have spoken to several supervisors which include Christina, Linda, Lisa, Kalea whom all seem very nice on the phone but don’t follow through. I have gotten nothing but the runaround, told I’ll hear something within two days never hear anything no emails just constant excuses that they can’t find the funds that we refunded from the bank. It has become a full-time job every other day calling Wayfare to find out what’s going on with the account so I can receive my refund and then close my account that I originally had closed. Each person I talk to says they are going to be on top of it and we can communicate and they’ll give me answers but nothing happens. This has been extremely disappointing and exhausting and I don’t find any empathy from Wayfare at all.

    • This is for the advertising department and regards the current Wayfair TV advertisement featuring Kelly Clarkson. She is wearing a long sleeved outfit with floppy bell cuffs while in a kitchen and using an appliance that has heating elements. This is extremely dangerous and promotes to viewers that this outfit is okay to wear when using such appliances. Most current clothing is made of synthetic fabric which would burst into flame if contacting a heat element and even the hot door would melt the fabric possibly onto skin. Please be more attentive to such things in your advertisements.

  5. Unfortunately your customer service will never equal Amazon. Today I spoke to a manager that did nothing but reiterate what the representative told me about parts that are missing from an order (sofa) I placed and received. I’ve not been able to fully enjoy the sofa due to this issue ($1000) sofa I should have purchased somewhere else where the customer gets the immediate and highly regarded service they deserve. I purchased thousands of dollars from Wayfair a year – and its useless to deal with an incompetent Manager. Unfortunately I could not give her a negative rating (star) in your survey. 1 star was my only option. Amazon is not your competition, they surpass you.

  6. I purchased a king bed for my son in law who is in the Air Force, and was relocated. He wasn’t going to have a car, and we were only going to be in town a couple days to try and help get things situated.
    The bed I ordered was advertised as a king platform bed WITH mattress included! That was perfect and what we needed. I bought two of them so I would have one when we came to visit.
    Bed was relived to his new empty apartment, box ripped and mangled, no mattress in the box. I called customer service, spoke to several people who just kept passing me around. Spent over 2 hours on the phone, only to end up with a supervisor named Tabitha. She was rude, dismissive and could have cared less about our issue. I Eve took a picture of what I ordered and sent it to them. She said it was an advertising mistake that they have corrected and mattress was not included. She would gladly give me a discount of 15% to purchase a mattress.
    I have a business and personal account with Wayfair, and have spent a good bit of money with them. Not any more!! I asked her who her supervisor was and was told they are in the corporate office and there is no phone number.
    I am SO disappointed in a company that would not only treat there customers like this, but the service men and women of this country. Shame on you Wayfair!!


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