VicRoads or the Roads Corporation of Victoria is a statutory corporation which is the road and traffic authority in the state of Victoria, Australia. It is responsible for maintenance and construction of the arterial road network, as well as driver licensing and vehicle registration.
VicRoads has broad responsibility for road safety policy and research. It is also responsible for regulating the accident towing industry in Victoria.

The main VicRoads administration is located in the Melbourne suburb of Kew, on the site of the former Kew Railway Station, with other metropolitan offices in the Melbourne CBD, Burwood and Sunshine. Regional offices and Project offices are located in Geelong, Traralgon, Benalla, Bendigo and Ballarat, among others. In addition VicRoads operates many offices servicing the public in registration and licensing throughout metropolitan Melbourne and regional Victoria.
VicRoads Headquarters Address
Address: 60 Denmark Street Kew Victoria, 3101 60 Denmark Street Kew Victoria 3101
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Hours of Access: 8.30am – 5.00pm Monday to FridayContacts
Official Website: www.vicroads.vic.gov.au
Call our contact centre
The Victorian Government Contact Centre is available to answer your query directly or connect you to the right person within the Victorian State Government.
Licensing and registration
13 11 71, 8am–5.30pm Monday–Friday and 8.30am-12.30pm Saturday
+61 3 8391 3216 (international)
Short-term registration
Find out about short-term rego
1300 282 616, 8am–5.30pm Monday–Friday and 8.30am-12.30pm Saturday
Report a hazard or make a road/traffic enquiry
13 11 70, 24 hours, 7 days a week
Regional Roads Victoria hotline
133 778, 8am–6pm Monday–Friday
Number plate sales
1300 660 417, 8.30am–5pm Monday–Friday
Interpreting services
Find out how to use our interpreting services
Victorian Interpreting and Translating Services (VITS)
(03) 9280 0783, 8.30am–5pm Monday–Friday
All Graduates
(03) 9605 3050, 8.30am–5pm Monday–Friday
Order a VicRoads publication
Find a publication online
1300 309 571, 8.30am–5pm Monday–Friday
Online Account Help
Personal myVicRoads account
1300 650 266, 8.30am–5pm Monday–Friday
Business myVicRoads account
1300 650 266, 8.30am–5pm Monday–Friday
Partner myVicRoads account
1300 555 153, 8.30am–5pm Monday–Friday
National Relay Service
The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It’s available 24 hours a day, 7 days a week Australia-wide. All calls are confidential.
- TTY users phone 133 677 then ask for 1300 366 356
- Speak and Listen users phone 1300 555 727 then ask for 1300 366 356
- For SMS relay, use 0423 677 767
- For Internet Relay calls, visit the Make an Internet Relay call page and use this number: 1300 366 356
- For Captioned Relay calls, visit the Make a captioned relay call page and use this number: 1300 366 356
Victorian Government Directory
The Victorian Government Directory is a guide to the structure, organisations, key people and services in the Victorian Government.
Office Location
[email protected]
113 Exhibition Street Melbourne Victoria 3000
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Hours: 8.00am – 6.00pm Monday to Friday
Tel: 13 11 71
Ararat Customer Service Centre
Shop 2, 56 High St Ararat Victoria 3377
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Hours: 8.30am – 12pm. 12:30pm – 4.30pm Monday to Friday
Bairnsdale Customer Service Centre
535 Princes Hwy (Main St) Bairnsdale Victoria 3875
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Hours: 8.30am – 4.30pm Monday to Friday
Ballarat Customer Service Centre
88 Learmonth Rd Wendouree Victoria 3355
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Hours: 8.30am – 4.30pm Monday to Friday
Hi there,
I have tried for days to get through to talk to someone unsuccessfully. Could someone please email me, so I can ask a registration refund question? Thanks
where is the closest office to go to from phillip island in relation to a club permit?
Vicroads – Hastings
42A High Street (Rear), Hastings Victoria 3915
03 59793295