VicRoads or the Roads Corporation of Victoria is a statutory corporation which is the road and traffic authority in the state of Victoria, Australia. It is responsible for maintenance and construction of the arterial road network, as well as driver licensing and vehicle registration.

VicRoads has broad responsibility for road safety policy and research. It is also responsible for regulating the accident towing industry in Victoria.

Customer Service Centre in Sunshine around the corner to 12 Clarke Street.

The main VicRoads administration is located in the Melbourne suburb of Kew, on the site of the former Kew Railway Station, with other metropolitan offices in the Melbourne CBD, Burwood and Sunshine. Regional offices and Project offices are located in Geelong, Traralgon, Benalla, Bendigo and Ballarat, among others. In addition VicRoads operates many offices servicing the public in registration and licensing throughout metropolitan Melbourne and regional Victoria.

VicRoads Headquarters Address

Address: 60 Denmark Street Kew Victoria, 3101 60 Denmark Street Kew Victoria 3101
Get directions
Hours of Access: 8.30am – 5.00pm Monday to FridayContacts
Official Website:

Call our contact centre

The Victorian Government Contact Centre is available to answer your query directly or connect you to the right person within the Victorian State Government.

Licensing and registration

13 11 71, 8am–5.30pm Monday–Friday and 8.30am-12.30pm Saturday

+61 3 8391 3216 (international)

Short-term registration

Find out about short-term rego

1300 282 616, 8am–5.30pm Monday–Friday and 8.30am-12.30pm Saturday

Report a hazard or make a road/traffic enquiry

13 11 70, 24 hours, 7 days a week

Regional Roads Victoria hotline

133 778, 8am–6pm Monday–Friday

Number plate sales

1300 660 417, 8.30am–5pm Monday–Friday

Interpreting services

Find out how to use our interpreting services

Victorian Interpreting and Translating Services (VITS)

(03) 9280 0783, 8.30am–5pm Monday–Friday

All Graduates

(03) 9605 3050, 8.30am–5pm Monday–Friday
Order a VicRoads publication

Find a publication online

1300 309 571, 8.30am–5pm Monday–Friday

Online Account Help

Personal myVicRoads account

1300 650 266, 8.30am–5pm Monday–Friday

Business myVicRoads account

1300 650 266, 8.30am–5pm Monday–Friday

Partner myVicRoads account

1300 555 153, 8.30am–5pm Monday–Friday

National Relay Service

The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It’s available 24 hours a day, 7 days a week Australia-wide. All calls are confidential.

  • TTY users phone 133 677 then ask for 1300 366 356
  • Speak and Listen users phone 1300 555 727 then ask for 1300 366 356
  • For SMS relay, use 0423 677 767
  • For Internet Relay calls, visit the Make an Internet Relay call page and use this number: 1300 366 356
  • For Captioned Relay calls, visit the Make a captioned relay call page and use this number: 1300 366 356

Victorian Government Directory

The Victorian Government Directory is a guide to the structure, organisations, key people and services in the Victorian Government.

Office Location


113 Exhibition Street Melbourne Victoria 3000
Get directions
Hours: 8.00am – 6.00pm Monday to Friday
Tel: 13 11 71

Ararat Customer Service Centre

Shop 2, 56 High St Ararat Victoria 3377
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Hours: 8.30am – 12pm. 12:30pm – 4.30pm Monday to Friday

Bairnsdale Customer Service Centre

535 Princes Hwy (Main St) Bairnsdale Victoria 3875
Get directions
Hours: 8.30am – 4.30pm Monday to Friday

Ballarat Customer Service Centre

88 Learmonth Rd Wendouree Victoria 3355
Get directions
Hours: 8.30am – 4.30pm Monday to Friday

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  1. Hi there,

    I have tried for days to get through to talk to someone unsuccessfully. Could someone please email me, so I can ask a registration refund question? Thanks


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