Transamerica Headquarters

My experience with TransAmerica as a POA for a long-term care policy holder has been horrendous. To date it has taken nine months for nothing to be done on a claim. Expect to be put on hold for forty minutes or more when contacting the claims department. Don’t even try to speak to the same person more than once. Good luck!

My Grand Parents bought a life insurance policy from Peoples Life Insurance Company of Frankfort Indiana for my mother in 1949. They diligently paid the premiums for 20 years which was surprising because they were very poor. Transamerica purchased this policy. Now, my mother having lived beyond the required maturity date would like to collect.

I’ve tried three times to reach out to Transamerica. They acknowledge that they acquired the policies from Peoples but they can not locate the actual policy. I’ve provided them with a copy… no response.

You decide who you can trust and what kind of organization you want to work for….

Your customer service department SUCKS!! Without contacting me and under the premise that they couldn’t read the PDF document I sent them they chose to do what ever they wanted and failed to transfer my distribution via direct deposit and just mailed a check which I may never see because I travel and use a mail service to get my actual mail! The mail service does an exceptional job, by the way, even though I have been in several different locations since August 2019. I this the financial portion of Transamerica is exceptional however a great deal of improvement is needed for your customer service department and those personnel handling the distribution of my account.

Your policy writers are sub-par at best. I canceled my cancer policy on Feb-3-2020. Transamerica took my auto draft on Feb 7, 2020 and Mar 9, 2020. I want my Feb 7, 2020 and Mar 9, payment refunded. I called Brandon Erwin, on Apr 7, 2020 and No help! Would not let me talk to Sanya Washington who is Brandon’s supervisor. Brandon told me Sanya would call me in 24 hours. I asked Brandon again to speak with Sanya AND HIS ANWER WAS WE ARE VERY BUSY. BOY DID THAT MAKE FEEL SPECIAL. I called your customer service representative named Terica and asked do you have the phone number to corporate. She said no. I asked if she knew the city the corporate office was located in. No. I have spent several hours on the phone and so HELP. With Covid-19 I know you folks are busy. However as a Five policy holder I own Transamerica. ….CORRECT? Mark w. M Please assist.

It’s really sad that my father trusted them with his life insurance. He passed almost a month ago and after staying on hold for 3hrs 4 different times I finally talk to someone about a death claim and he was suppose to email me paperwork within 2 days and it’s been almost 3 weeks and still nothing. I can’t pay for my father’s headstone or anything else. But they still take their money every month out of his bank account but transamerica can’t do their part. They should be ashamed of doing people like this in what already is a horrible and trying time for the family.

The company is concerned about not receiving payments for my husband and my accounts for Medicare supplemental insurance, but not concerned enough to provide a phone number where I can speak to someone besides a phone tree. As of 12/1/2020 I am covered by another provider therefore I stopped payment through my bank because I was unable to reach you and give you the details. Thank you.

I have been dealing with this since my mom passed.
My mom passed in Feb.2021. She had a life insurance policy and my dad was the beneficery, they have been divorced for over 40 years. My dad wants to relinquish his rights to it and have it go to my sister, special needs brother and myself.
Every time I have called to check on the status they tell me that I now need to send them a different form or document 🙁 I have sent all the paperwork that was asked for. The last form they wanted was a notorized letter from my dad relinquishing his rights and to give it to us.
Weeks ago he MAILED the notorized letter in the self addressed and stamped envelope I provided him.
When I called two days ago to check the status, I was told that he would need to do it again because the fax came out blurry and that it was not notorized on the letter but was on a blank piece of paper and not signed 🙁
I asked if there was a chance that the letter had gotten faxed around their office and he said no.
Once I finally got through to the claims department the man told me to call my dad and then call him back. So I called my dad and he said he DID NOT FAX IT !!!!!
HE MAILED IT !!
I tried to call the man back and I got ANOTHER person who said he will leave a message and have the other man call me. Well he didn’t call back till late yesterday stating that since I am now talking to someone else he cannot help.
Yesterday morning someone finally called me regarding my email (which has been deleted on here), guess what? that person couldn’t help and had to send me to the claims department.
I was then transfered to three other people. The last woman I talked to did say that the letter COULD HAVE BEEN FAXED through their department, but then proceeded to say she could no longer talk to me and could only talk to my dad now. They have been talking to me for months and NOW they can’t ?
My dad called her and he said that she tried to confuse him about whether he mailed the letter or faxed it 🙁 I am angry with the way my dad was treated !
She told my dad to resend another notorized copy of the letter but have a tracking number put on it so he can track it. I told him to also have it certified with a required signiture, then there will be no mistake that they got it !!
I am more than frustrated !! We are tired of reiterating this and being transfered over and over and over to more than 10 plus people in the claims department.
No we have to wait another week or two for your company to get ANOTHER notorized letter in the mail (NOT FAXED) from my dad 🙁

October 6, 2021
Why was my previous comment deleted?
I have been dealing with this since my mom passed.
My mom passed in Feb.2021. She had a life insurance policy and my dad was the beneficery, they have been divorced for over 40 years. My dad wants to relinquish his rights to it and have it go to my sister, special needs brother and myself.
Every time I have called to check on the status they tell me that I now need to send them a different form or document 🙁 I have sent all the paperwork that was asked for. The last form they wanted was a notorized letter from my dad relinquishing his rights and to give it to us.
Weeks ago he MAILED the notorized letter in the self addressed and stamped envelope I provided him.
When I called two days ago to check the status, I was told that he would need to do it again because the fax came out blurry and that it was not notorized on the letter but was on a blank piece of paper and not signed 🙁
I asked if there was a chance that the letter had gotten faxed around their office and he said no.
Once I finally got through to the claims department the man told me to call my dad and then call him back. So I called my dad and he said he DID NOT FAX IT !!!!!
HE MAILED IT !!
I tried to call the man back and I got ANOTHER person who said he will leave a message and have the other man call me. Well he didn’t call back till late yesterday stating that since I am now talking to someone else he cannot help.
Yesterday morning someone finally called me regarding my email (which has been deleted on here), guess what? that person couldn’t help and had to send me to the claims department.
I was then transfered to three other people. The last woman I talked to did say that the letter COULD HAVE BEEN FAXED through their department, but then proceeded to say she could no longer talk to me and could only talk to my dad now. They have been talking to me for months and NOW they can’t ?
My dad called her and he said that she tried to confuse him about whether he mailed the letter or faxed it 🙁 I am angry with the way my dad was treated !
She told my dad to resend another notorized copy of the letter but have a tracking number put on it so he can track it. I told him to also have it certified with a required signiture, then there will be no mistake that they got it !!
I am more than frustrated !! We are tired of reiterating this and being transfered over and over and over to more than 10 plus people in the claims department.
No we have to wait another week or two for your company to get ANOTHER notorized letter in the mail (NOT FAXED) from my dad 🙁