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TikTok operates with a dual-headquarters structure to manage its massive global footprint, with primary hubs located in Singapore and the United States.
The global headquarters of TikTok Pte. Ltd. is located at Raffles Quay, #26-10, South Tower, Singapore 048583. Situated in the heart of Singapore’s Financial District, this office serves as the central hub for the company’s international operations and executive leadership.
In the United States, TikTok’s primary headquarters is located at 5800 Bristol Parkway, Culver City, CA 90230. This state-of-the-art campus in the Los Angeles area houses the majority of the company’s American operations, including content moderation, engineering, and creator relations.
Additionally, TikTok maintains a significant corporate presence in New York City at 151 West 42nd Street (Times Square), which serves as a major hub for its advertising and brand partnership teams.
Contact Information
To reach out to TikTok across the USA, UK, Canada, and Europe in 2025, it is important to note that the company does not offer a direct customer service phone line. Instead, support is managed through in-app tools, regional email addresses, and specific business portals.
Primary Digital Support (Global)
The fastest way to get help regardless of your country is through the TikTok app itself.
- In-App Reporting: Go to your Profile > Settings and Privacy > Report a Problem.
- Safety Center: TikTok Safety Center for reporting harassment or privacy violations.
- Creator Support: [email protected] for creators in the USA and Canada.
Regional Offices & Contact Info
TikTok manages its extensive international operations through several key regional hubs, including its primary United States headquarters at 5800 Bristol Parkway, Culver City, CA 90230.
In Europe, the company maintains a major presence at the Kaleidoscope building, located at 40-46 Hosier Ln, London EC1A 9LQ, while its critical data privacy and trust-and-safety operations for the European Union are centered at The Sorting Office in Grand Canal Dock, Dublin, Ireland.
Additionally, TikTok services the Canadian market from its corporate office situated at 120 Adelaide St W, Toronto, ON M5H 1T1.
- Europe & UK Business Support: For European advertising inquiries, use [email protected] or the TikTok for Business contact form.
- European Data Privacy: TikTok’s data protection lead is based in Dublin. Inquiries can be sent to [email protected].
3. Specialized Contact Channels
- TikTok for Business: If you are an advertiser, you should use the Business Help Center or the TikTok Ads Manager dashboard for real-time ticket tracking.
- Media Inquiries: Press members can reach out to [email protected].
- Law Enforcement: Requests for data must go through the TikTok Law Enforcement Portal.
Official Networking Platform
- LinkedIn: linkedin.com/company/tiktok/
- (formerly Twitter) X: x.com/tiktok_us
- Facebook: facebook.com/tiktok
- YouTube: www.youtube.com/tiktok
FAQ’s
What is TikTok Pte. Ltd.’s flagship product?
The flagship product of TikTok Pte. Ltd. is the TikTok app. This platform allows users to create and share short videos, which has gained immense popularity for its user-friendly interface and variety of editing tools that encourage creativity.
Who founded TikTok Pte. Ltd.?
TikTok Pte. Ltd. operates under the umbrella of ByteDance, which was founded by Zhang Yiming. ByteDance is a global technology company that also oversees TikTok’s operations.
How do I contact TikTok regarding a hacked account?
If your TikTok account has been hacked, you must act quickly. Because TikTok does not have a customer service phone number, you must use their digital recovery tools and specialized email channels.
Step 1: Use the In-App Recovery Tool
If you still have access to the app on your device (or a friend’s device), this is the most effective method:
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- Go to your Profile.
- Tap the three-line menu(top right) and select Settings and Privacy.
- Tap Report a Problem.
- Select Account and Profile > Login > Hacked Account.
- Follow the prompts to verify your identity.
Step 2: Submit a Formal Feedback Form
If you are locked out of your account entirely, use the web-based contact form. This is the primary way to reach their security team from outside the app.
- Web Form: TikTok Feedback Form
- Under “Topic”: Select “Account Recovery” or “Report an Account Issue.”
- Under “Description”: Provide your username, the date you lost access, and any previous email/phone number associated with the account. Do not share your password.
