Lumen Technologies which previously was known as CenturyLink, is an American-based publicly traded multinational technology company founded in 1968 by F. E. Hogan, Sr. Some popular services provided by Lumen Technologies are solutions, SaaS applications, cloud connectivity, network services, and Ethernet, etcetera. The major Lumen Technologies location (headquarters) is in Monroe, Louisiana, United States. Besides headquarters, there are more than 47 corporate Lumen Technologies locations and 18 data centers spread in all of the United States. Some of the major countries in which the company provides its services are the United States, France, Spain, Switzerland, Argentina, Brazil, Singapore, China, and Australia.

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General Information

HQ: Broadmoor Blvd, Monroe, Louisiana, United States
Zip code: 71201
Traded as: NYSE: LUMN
Industry: Telecommunications
Founded: 1930
Services: Network, Cloud Security, Voice, Managed Services, Big Data as a Services, Multi-Cloud Management, Private Cloud, Public Cloud, SaaS Apps, Cloud Connect, Internet, Phone, TV
Area served: North America, LATAM, EMEA, Asia Pacific
Subsidiaries: CenturyTel companies, Embarq, Qwest and Savvis
Business data: Google Finance / Yahoo! Finance / SEC filings

What does Lumen Technologies do?

Lumen Technologies is a telecom company in the United States. It delivers communication, networking, and cloud solution services to the public. The company was made with the mission to provide amazing customer experiences with networking, cloud, and security solutions that power next-gen business applications.

In simple words, the company wants to innovate technology to bring up the standard of living and working. The company is trying to achieve these goals by providing exceptional telecommunication products and services.

What are the main services provided by Lumen Technologies?

Lumen Technologies is one of the leading telecom companies in the United States so, their products and services are also of high quality. There is a wide range of services provided by Lumen Technologies, but some of the major ones are Ethernet, wavelength services, private lines, dark fiber, web security, threat management, Internet of Things (IoT), and other services related to the internet, phone, and television.

Besides these services, there are hundreds of other useful telecom products and services provided by Lumen Technologies.

Where is Lumen Technologies headquarters located?

The initial headquarters of the company were in Marion, Louisiana but Clarke, who was the president of the company, shifted headquarters during 1972-1975. Currently, the headquarters of Lumen Technologies is situated in Monroe, Louisiana, United States. Other Lumen Technologies locations are spread across the globe.

lumen technologies headquarters

How do I contact Lumen Technologies corporate?

You can contact Lumen Technologies corporate by their corporate phone number or by sending mail at their primary corporate address.

Corporate Phone Number: 318-388-9000
Corporate Address: 100 CenturyLink Drive, Monroe, LA 71203, United States.

How do I contact lumen customer service?

If you want to contact the customer service of Lumen Technologies and want to talk to their representative, then you can use the phone number given below. You can call from Monday to Friday (7 am-9 pm).

Phone Number: 866-642-0444

Company History

Oak Ridge Telephone Company of Oak Ridge, Louisiana, was the initial forerunner of CenturyLink. At that time, F. E. Hogan Sr. was the owner of Oak Ridge Telephone Company. In 1930, the company was sold to William Clarke and Marie Williams by Hogan for $500. After 16 years, Clarke McRae Williams, who was the son of William Clarke, received the ownership of the company as a wedding gift.

In 2010, CenturyLink again merged with another company named Qwest in a stock-for-stock transaction. Smaller acquisitions were being made during 2010 and 2020. In 2020, CenturyLink changed its name to Lumen Technologies to refocus its business. The ticker symbol also changed from CTL to LUMN. Currently, Lumen Technologies is one of the largest telecommunication companies in the United States.

Lumen Technologies Profile

Lumen Technologies is one of the well-reputed publicly traded American telecommunication companies. It was previously known as CenturyLink. The headquarters of Lumen Technologies is located in Monroe, Louisiana, United States. Lumen was founded in 1968 to ease the work and personal lives of the public. The company’s mission statement is to provide exceptional telecom services to customers and make their lives easier.

Some of the prominent products and services offered by Lumen Technologies are networking services, cloud solutions, private cloud, communication services, web security, and other managed services. Currently, Lumen Technologies is a part of the S&P 500, and it is also ranked on Fortune 500 at 139th position.

Palo Alto Networks CEO and Key Executive Team

Names Roles
Jeff Storey President and CEO
Andrew Dugan Chief Technology Officer
Fletcher Keister Executive Vice President, Chief Transformation Officer
Shaun Andrews Executive VP and Chief Marketing Officer
Richard Batelaan Executive Vice President, North America Operations

Lumen Technologies SWOT Analysis:

SWOT analyzes a company or a business for its strengths, weaknesses, opportunities, and threats. So, we are going to discuss the SWOT analysis of Lumen Technologies.

  1. Strengths:

The biggest strength of Lumen Technologies is the investments that different investors have made in the company, and the return Lumen offers them a nice dividend price. So, it is a mutual benefit of the company and the investors. Lumen Technologies secures stability from that investment amount. According to most of the market analysts, the only reason why Lumen survived a tough time is the investments of investors.

  1. Weaknesses:

The only major weakness in Lumen Technologies is that it is not growing as much as it is expected to grow. The company has taken gigantic debts to fuel its growth, but all of this is not helping. If the growth would not increase in the future, then it is possible for the investors to take their investments out of the company, and then, it would be more difficult for Lumen Technologies to grow. So, if the company wants its prosperity in the future, then it would have to improve its business strategy.

  1. Opportunities:

The growing cloud computing and communication and networking industry is a major opportunity for the company to seize. As there is a growing demand among major developed countries for superior cloud computing and cybersecurity services, the company can quickly gain a significant market if it differentiates itself sufficiently from its competitors.

  1. Threats:

No doubt, Lumen Technologies is a very old and senior American company in the telecom industry, but it would be plausible to say that it is still in the process of development. The company wants to grow more and more in the coming years. That is why Lumen is considering declining the dividend yield on its stock.

Now, this can be a potential threat to the company as if the dividend yield decreases, investments in the company will also decrease because the only reason to purchase its stock is the dividend. The company may face some severe consequences if its dividend yield decreases.

Besides this, debt is another great threat to Lumen Technologies. We discussed that Lumen wants to grow, but capital is required to make progress, and for that purpose, Lumen Technologies takes loans. Currently, it is drenched in debt and is surviving to get rid of it. This debt also makes Lumen a weak company.

Top 5 biggest Lumen Technologies competitors or Alternative

lumen technologies top competitors or alternatives

1. Frontier Communications

Frontier Communications was a publicly-traded American telecommunication company in 1935 and is one of the largest competitors of Lumen Technologies.

Frontier Communications mainly provides their rural areas, which are comparatively less developed, but in the past few years, they have been trying to make their space in larger urban and metropolitan areas. It currently works in 29 states of America.

2. Viasat

Viasat is another well-known communication company in the United States. It was founded in 1986 in California, United States. Their popular services and products are high-speed sat modem, antenna systems, broadband systems, military communication equipment, secure networking, etcetera.

Viasat offers its services in all of the 50 states, and around 98% population of the United States can access Viasat services.

3. DISH Network Corporation

DISH Network Corporation, which is also known as DISH Network, is an American television provider and broadcast service provider. It was founded in 1980 as EchoStar and was renamed DISH Network in 1996. The company serves in North and South America. It was ranked below Lumen Technologies at 191st on Fortune 500 in 2020.

4. AT&T

AT&T is the most popular telecommunication service provider in the United States. It was founded in 1983 and headquartered in Dallas, Texas.

According to, AT&T is also the largest telecom company in the world by revenue. It was ranked 9th on Fortune 500 with annual revenue of $181 billion in 2020. It is also a part of the S&P 500 and S&P 100.

5. Verizon Communications

Verizon Communication which commonly known as Verizon, is another leading American telecommunication company founded in 1983 as Bell Atlantic Corporation. Their popular products include landline, broadband, digital television, internet, and cable television.

According to Forbes, Verizon Communications is the 2nd largest American telecom company by revenue. Verizon is a member of S&P 500, S&P 100, and DJIA.

Is Lumen Technologies stock a good buy when considering long-term investments?

It may be a surprise for most of you, but Lumen Technologies stock is not worth buying. So, the straight answer is that this stock is not good. Well, you may ask that most of the stocks are good in the long-term, so is this stock a good buy for long-term investment? The answer is still no. A general opinion among most of the investors is that the stock of Lumen Technologies is not profitable. Several reasons are behind this perception of investors. Let’s discuss them in detail.

  1. Volatility:

Volatility is one of those factors which makes us skeptical about any stock. The same is with the stock of Lumen Technologies. If we look at the last 5-year graph of Lumen Technologies stock, it will be clear to us that how volatile this stock is. There are a lot of dips and pumps in its stock history, which alert us for any future investments in it.

  1. Growth forecasts:

According to the prediction of simply, the stock price of Lumen Technologies will decrease by an average of 3% per annum for the next 3 years. Another prediction was made by gov capital which says that in the first quarter of 2025, its stock price will be around $11.6. The current stock price is $14.11. This does not stop here, but a lot of other predictions say the same. These predictions cannot tell the exact future, but they are true to some extent. So, if you invest in it, your capital amount could also decline.

  1. Consensus ratings:

Consensus ratings of Lumen Technologies stock are also not positive. Out of three telecom analysts, none gave it a buy rating, 2 analysts said that it’s a hold, and 1 analyst gave it a sell rating. This makes the company’s average rating 1.67. This rating is not enough for us to trust this stock. Instead, it warns us not to look at this stock for investment.

  1. Revenue of Lumen Technologies:

The revenue of Lumen Technologies in 2018 was $22.5 billion, and in 2019, it was $21.4 billion. In 2021, its revenue was $20.7 billion. There is a decreasing trend in its revenue. This shows that Lumen Technologies is currently at a loss, and in the future, there is no guarantee that it will make profits. This is another reason not to invest in Lumen Technologies stock.

What kind of investors own most of Lumen Technologies, Inc.?

Commonly, the investors who own most of the Lumen Technologies are institutional investors. Lumen Technologies is very famous among institutional investors because of its dividend price. Most of the investors invest in Lumen considering the dividends.

According to simply, more than 50% of Lumen Technologies is owned by different institutional investors, and is more than 50%, they have a large control over the decisions of the board. Presently, the Vanguard Group Inc. (Investment Management Company) is the largest shareholder of Lumen Technologies, and around 11% of the company is owned by them.

The second-largest investor in Lumen Technologies owns around 8.8% of the whole company, and similarly, the third-largest investor owns 8.7% of Lumen Technologies. Around 22% of Lumen is owned by the public and small investors, and at last, 8.8% of the company is private equity. Another amazing fact is that 51% of the company is owned by the top 13 investors giving them the right to make major decisions about the company.


1. When did Lumen Technologies go public?

Lumen Technologies became a publicly-traded company in 1978. At that time, the company’s name was Century Link, so; its ticker symbol was also CTL. The ticker symbol was changed to LUMN in 2020. The company is listed on New York Stock Exchange.

2. Does Lumen Technologies pay dividends?

Yes, Lumen Technologies pays a dividend of $1 on its stock. The dividend yield is 8.21%. Lumen Technologies pays more dividends as compared to the average dividend price, which most of the US telecom companies pay.

3. Who is the auditor of Lumen Technologies?

Steven Proctor has been the senior vice president of internal audit at Lumen Technologies since November 2019.

4. Is Lumen a Fortune 500 company?

Yes, Lumen Technologies is a Fortune 500 company. The company is ranked at 139th on Fortune 500.

5. When did CenturyLink change to Lumen?

In 2020, its name was changed from CenturyLink to Lumen Technologies to focus on the platform rather than just a service.

Executive Summary

We discussed Lumen Technologies in this article in depth. We talked about its company profile, services provided by it, history, CEO and key executive team, competitors, and we also explored if its stock is a good investment or not. The company is very old and mature, but surprisingly, its future does not look fine.

A lot of business analysts believe that the company is not going in the right direction, and it may fall into losses.

Well, a strong opinion cannot be given regarding this, but we can surely say that if it kept on going like it is going currently, then its future is in danger.

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  1. I called customer service and was NEVER able to talk to a person. I kept getting re-routed and asked more questions, and repeat questions no matter how I answered them. Just when I thought there was hope, the line went dead. Very POOR customer service.


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