E-Trade Financial Corporation Headquarters
Corpoarate Address: 11 Times Square 32nd Floor New York, NEW YORK 10036-6622 United States
Get directions
Contact Details
Phone: 1-800-ETRADE-1 (1-800-387-2331)
From outside the U.S. +1 678 624 6210 24 hours a day
Employee Stock Plans 1-800-838-0908
From outside the US and Canada + 1 650-599-0125
Contact link
Website: us.etrade.com
Live Chat Customer service
E-Trade Branch Locator
Find a branch near you search branch list. Branch Locations by State. https://us.etrade.com/contact-us/branch-locator
Executives Board Members of E-Trade
Paul T Idzik Chief Executive Officer
Michael Pizzi Exec VP/CFO
Michael E Foley Exec VP/CAO
Ellen Koebler Exec VP/Chief Risk Officer
Karl A Roessner Exec VP/Secy/General Counsel
Historical Business Summary of E-Trade
E*TRADE Financial Corporation, a financial services company, provides brokerage and related products and services primarily to individual retail investors under the E*TRADE Financial brand name. It operates through two segments, Trading and Investing, and Balance Sheet Management.
The Trading and Investing segment offers retail brokerage products and services, investor-focused banking products, and corporate services. The Balance Sheet Management segment manages asset allocation; loans previously originated by the company or purchased from third parties; deposits and customer payables; and credit, liquidity, and interest rate risk.
The company provides its services to customers through digital platforms; and a network of customer service representatives and financial consultants through phone, email, and online at two branches, as well as in person through 30 branches across the United States. E*TRADE Financial Corporation was incorporated in 1982 and is headquartered in New York, New York.
Logo
The purple and green color palette, the talking babies, and the stock symbol, there was a small financial technology start-up with a big idea—online trading.
When I originally signed up for Etrade the hold time for a customer service rep. was a couple of minutes. That was years ago though. The hold time now, consistently, both before and after Coronvirus scare has been approx. 45 minutes to an 1 hour each time and I end up just hanging up so it’s probably longer. If Etrade would put even a little of the $ they put into their TV ads into properly staffing their customer services lines they would not be discouraging the new business their TV ads are generating. To avoid the frustration of never… Read more »
I set up an joint account with my wife 3 weeks ago, transferred money into the account and have not been able to trade due to restrictions on the account. I have followed instructions to remove the restriction and am still unable to trade. I call the help number but each time am on hold for for over an hour with no response from a human being. I very much want to use this service. Do you have any ideas?
I opened an e-Trade account recently and wired some money. The wire went through just fine. However, I wanted wire the money back (I decided against investing at this time). I tried to do this via the e-trade portal but the bank verification just does not work. I have repeatedly tried to sending messages from the portal but that is useless as nobody responds. Customer Services is an hour + wait. I do not know how else to get what I want done. This is not what I expected.
I just moved my Etrade accounts to another broker I can actually talk to. My wait times were always over an hour and then I would sometimes get cut off when they finally answered. They don’t know the meaning of customer service.
We’re having the same experience with trying to contact E trade . My sons been on hold for seven times , each one over an hour with no luck . The last time he got a message saying that some one will contact us in 55 minutes . We weren’t really surprised when the time went by without contact .it’s worse than trying to contact t Social Security and that’s really saying something .