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Aflac Incorporated is a Fortune 500 company that has been a leader in supplemental insurance for decades. Known for its iconic duck mascot, the company provides financial protection and insurance solutions to millions of policyholders in the United States and Japan.
Company Overview

Aflac Incorporated was founded in 1955 in Columbus, Georgia, by John Amos, Paul Amos, and Bill Amos. The company initially focused on offering insurance policies to cover medical expenses not included in standard health insurance plans. Over the years, Aflac has grown significantly, expanding its reach and establishing itself as a trusted name in the insurance industry.

Key Highlights:

  • Founded: 1955
  • Founders: John Amos, Paul Amos, Bill Amos
  • Industry: Insurance
  • Services: Supplemental Insurance, Accident Insurance, Cancer Insurance, Disability Insurance, Life Insurance
  • Revenue: Over $19 billion (2023 estimate)
  • Employees: Approximately 12,000 globally

Aflac is best known for its supplemental insurance plans, which help policyholders manage out-of-pocket costs associated with medical treatments. The company has gained recognition for its commitment to corporate responsibility, ethical business practices, and customer satisfaction.

Headquarters and Global Presence

Aflac’s corporate headquarters is located in Columbus, Georgia, USA. The company also has a significant presence in Japan, which accounts for a substantial portion of its revenue. Aflac Japan is one of the leading providers of cancer insurance in the country, making it an essential part of the company’s global operations.

Corporate Headquarters:

  • Address: 1932 Wynnton Road, Columbus, Georgia, 31999, USA
  • Phone Number: +1 (706) 323-3431
  • Website: www.aflac.com

Aflac Japan Headquarters:

  • Address: 2-3-5, Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan
  • Phone Number: +81-3-3243-1111
  • Website: www.aflac.co.jp

Aflac’s presence in Japan is crucial to its success, as the country represents a significant portion of its business. The company’s expansion into the Japanese market in the 1970s helped solidify its status as a global insurance provider.

Aflac’s Insurance Offerings

Aflac provides a range of insurance products designed to cover expenses that traditional health insurance does not fully address. These policies help individuals and families manage unexpected financial burdens.

Major Insurance Products:

  1. Accident Insurance: Provides financial support in case of accidents and injuries.
  2. Cancer Insurance: Covers expenses related to cancer diagnosis and treatment.
  3. Critical Illness Insurance: Offers coverage for severe medical conditions such as heart attacks and strokes.
  4. Hospital Insurance: Helps with hospital stays and related expenses.
  5. Short-Term Disability Insurance: Assists employees with income protection in case of temporary disabilities.
  6. Life Insurance: Offers various life insurance plans, including whole life and term life policies.

Aflac’s policies pay cash benefits directly to policyholders, allowing them to use the funds as needed. This flexibility sets Aflac apart from many traditional insurance providers.

Corporate Social Responsibility and Community Impact

Aflac is deeply committed to social responsibility and community engagement. The company has been a strong advocate for childhood cancer research and has contributed millions of dollars to cancer-related initiatives.

Notable CSR Initiatives:

  • Aflac Childhood Cancer Campaign: Donates funds to childhood cancer research and supports affected families.
  • Green Business Practices: Focuses on sustainability by reducing carbon emissions and promoting eco-friendly policies.
  • Employee Volunteer Programs: Encourages employees to engage in community service and charitable activities.

Aflac’s efforts in corporate responsibility have earned it numerous awards and recognitions, reinforcing its reputation as a socially conscious business.

Contact Information and Customer Support

Aflac provides multiple channels for customer support, including phone, email, and online assistance. Policyholders and potential customers can contact Aflac for inquiries about insurance plans, claims, and other services.

Contact Details:

  • Customer Service (USA): +1-800-992-3522
  • Customer Service (Japan): +81-3-3243-1111
  • Claims Assistance: Available through the Aflac website and mobile app
  • Email Support: Accessible via the official website contact page
  • Social Media: Active on platforms like Facebook, Twitter, and LinkedIn

Aflac ensures seamless customer service through its digital platforms, enabling users to file claims, track policies, and access support online.

Conclusion

Aflac Incorporated has built a strong reputation in the insurance industry through its innovative policies, customer-centric approach, and commitment to corporate social responsibility. With headquarters in Columbus, Georgia, and a major presence in Japan, Aflac continues to expand its influence and provide financial security to millions of policyholders worldwide. Whether you are looking for supplemental insurance or want to explore investment opportunities, Aflac remains a reliable and ethical choice in the insurance sector.

7 COMMENTS

  1. I have tried 3 or4 times to contact AFLAC. To date no one has contacted me.
    I have scheduled calls and waited and waited for them to call. When I answer the phone
    goes dead. This is the worst treatment I have ever had. All I want to know is what is the status of my claim. I have been with this company for many years and don’t deserve this type of treatment.

    W

  2. I have contacted Aflac 8 times since 4/28/2021 about entering my new account number for auto pay. Since then I have been given the run around and just found out that the supervisor that entered the information finally on 9/17/2021 that supervisor entered the old account number to attempt to add the auto pay and receive payment. The reason for the account number change was I had fraud committed on my account. 4/28/2021 I emailed my information somewhere and they never found it so I had to email the form again, I am feeling that the company is making every attempt to make me lose my account. I am very upset and I really need someone to call me concerning this matter because 8 times is too many to contact a company to change an account number for auto pay. I have been very proactive with me making every attempt to make payment on my account. I do hope that someone cares enough at this company and doesn’t think that I am just a number but a human being dealing with this new way of life and will call me about this matter so it is settled.

    • They don’t care about their customers…that is obvious.
      They tell yuou one thing but when they report on the conversation what they told you is all screwed up

  3. i agree with the people with comments, today i called 10 time and not a real person came on the the automation kept giving the wrong time for call back, then hang up. the chat suppose to be people was worse they kept saying they don’t understand, so i ask should i submit one statement at time. i have the insurance for many years and may have to cancel. i am resigning nest month and need to know what steps to take to continue my payments

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